Refund policy

Refund & Return Policy

Last Updated: September 19, 2026

At MIMORI, we carefully inspect and pack every order before dispatch. Because our products are lifestyle, accessory and personal-use items, we generally do not offer returns or exchanges for change of mind, incorrect selection, size/model selection, colour preference, or any other reason where the product is not defective or damaged.

We accept returns only in cases where the product is received defective, damaged, incorrect, or materially different from what was ordered, subject to the conditions below and applicable law.

1. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us as soon as possible after delivery.

To help us verify the condition of the product and packaging, you are required to provide a continuous, uncut 360° video of the package being opened.

The video should:

  • Begin before the package is opened.

  • Clearly show the shipping label and package condition.

  • Show all sides of the package.

  • Show the package being opened continuously.

  • Clearly show the product immediately after opening.

  • Show the alleged defect or damage clearly.

  • Not contain cuts, edits, pauses, transitions or other alterations.

  • Clearly show the condition of the product and its packaging.

We strongly recommend recording the entire unboxing process in one continuous video before removing, using or disposing of the product or packaging.

2. Unboxing Video Requirement

A continuous, unedited unboxing video is required for us to properly investigate claims involving damage, missing items, incorrect products or defects that may have occurred during packing or transit.

If an appropriate uncut opening video is not available, MIMORI may be unable to verify whether the issue existed before or after the package was opened.

However, this requirement does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection or other applicable laws.

3. What We Do Not Accept Returns For

Except where required by applicable law, we do not accept returns or exchanges for:

  • Change of mind

  • Product no longer wanted

  • Incorrect product/model selected by the customer

  • Incorrect colour or design selected by the customer

  • Compatibility issues caused by the customer selecting the wrong model

  • Minor differences in colour caused by screen/display settings

  • Normal variations in product appearance

  • Damage caused after delivery

  • Wear and tear caused by use

  • Improper use, handling or storage

  • Products that have been altered or modified

  • Products returned without prior approval from MIMORI

4. Incorrect or Missing Product

If you receive an item that is different from what you ordered or an item is missing from your order, contact us promptly with:

  1. Your order number

  2. Photos of the received product

  3. Photos of the packaging and shipping label

  4. The required continuous, uncut opening video

We will review the information and determine the appropriate resolution.

5. How to Report a Problem

If your order has a qualifying issue:

Step 1: Contact MIMORI customer support as soon as possible after delivery.

Step 2: Provide your order number and a description of the issue.

Step 3: Provide the required photographs/video and any other information requested by our support team.

Step 4: Wait for confirmation from MIMORI before sending anything back.

Do not ship a product back to us without receiving return instructions from MIMORI.

6. Return Approval

All returns must be approved by MIMORI before the product is shipped back.

If your return is approved, we will provide instructions regarding:

  • Return address

  • Shipping method

  • Packaging requirements

  • Required documentation

Products returned without prior approval may not be accepted.

7. Condition of Returned Products

Where a return is approved, the product should be returned in the condition in which it was received, along with its original packaging, accessories, tags and other included items, unless MIMORI instructs otherwise.

We reserve the right to inspect returned products before approving a replacement, refund or other resolution.

8. Resolution for Approved Defective Products

If our review confirms that the product qualifies for a return, MIMORI may, depending on the circumstances and availability:

  • Send a replacement product; or

  • Provide a refund; or

  • Offer another appropriate resolution.

The final resolution will be communicated to you after the claim has been reviewed.

9. Refunds

Refunds are provided only for approved claims where a refund is determined to be the appropriate resolution.

Once approved, the refund will generally be processed to the original payment method where possible.

The time required for the amount to appear in your account may depend on the payment provider or financial institution.

10. Return Shipping

For an approved defective, damaged or incorrect-product claim, MIMORI will communicate the applicable return-shipping arrangements to you.

For returns that are not eligible under this policy, the customer is responsible for any shipping costs incurred.

11. Cancellation

If you need to cancel an order, contact MIMORI as soon as possible after placing the order.

Because orders may be processed or dispatched quickly, cancellation may not always be possible once processing or shipment has begun.

Once an order has been dispatched, our standard return policy applies.

12. Cash on Delivery Orders

For Cash on Delivery (COD) orders, any approved refund will be processed according to the refund method communicated by MIMORI and may require additional customer information necessary to process the refund.

13. Policy and Legal Rights

This policy describes MIMORI's standard return and refund practices.

Nothing in this policy is intended to exclude, restrict or override any consumer rights, warranties, guarantees or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with rights beyond this policy, those legal rights will continue to apply.

14. Contact Us

For questions regarding returns, defective products or refunds, please contact MIMORI through the customer support/contact details available on our website.

MIMORI
Website: www.themimori.com
Country: India

Please include your order number whenever contacting us regarding an order issue.

IMPORTANT CUSTOMER NOTICE

Please record a continuous, uncut 360° unboxing video of your package from the moment it arrives, before opening it.

This video helps us verify the condition of your package and product and is required for our standard defective/damaged-product claim process, subject to applicable law.

No unboxing video may make it difficult for us to verify and approve a claim.