Shipping policy

Shipping Policy

Last Updated: September 19, 2026

At MIMORI, we pack every order with care and work with shipping partners to deliver your favourite products safely to your doorstep.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Shipping Coverage

MIMORI currently ships orders across India.

Delivery availability may vary depending on the delivery location and the serviceability of our shipping partners.

If a particular PIN code is not serviceable, we will inform you where possible.

2. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 1–3 business days.

During product launches, sales, promotional events, holidays or periods of unusually high order volume, processing may take longer.

Orders are not normally processed or dispatched on Sundays and public holidays.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately:

3–7 business days

Delivery times are estimates and may vary depending on:

Your delivery PIN code
Courier availability
Weather conditions
Public holidays
Transportation delays
Remote or difficult-to-service locations
Operational issues with the shipping carrier
Unforeseen circumstances

Therefore, delivery timelines are estimates and not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, MIMORI may offer:

Free shipping
Free shipping above a minimum order value
Promotional shipping offers
Location-specific shipping offers

Any applicable offer will be communicated on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide you with tracking information through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to check the status of your shipment.

Please allow some time after dispatch for tracking information to become active.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

Your name and address are entered correctly.
Your PIN code is accurate.
Your mobile number is reachable.
Someone is available to receive the package where possible.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the package may be returned to MIMORI.

7. Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check your:

Name
House/building number
Street/locality
City
State
PIN code
Mobile number

If you notice an incorrect address after placing an order, contact MIMORI as soon as possible.

We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Delayed Shipments

Although we work with shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

MIMORI is not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Strikes or disruptions
Transportation problems
Courier operational issues
Government restrictions
Public holidays
Incorrect customer information
Unserviceable locations
Other unforeseen circumstances

If your order appears significantly delayed, please contact us with your order number so that we can investigate with the shipping partner.

9. Lost or Damaged Shipments

If tracking indicates that your package has been lost, damaged or otherwise affected during transit, please contact MIMORI as soon as possible.

We may request information, photographs, videos or other documentation necessary to investigate the issue with the shipping carrier.

For damaged products, please also refer to our Refund & Return Policy, including our unboxing-video requirement.

10. Package Inspection & Unboxing

For your protection, we strongly recommend recording a continuous, uncut 360° video while opening your package.

Before opening:

Start recording.
Show all sides of the package.
Clearly show the shipping label.
Show the condition of the package.
Open the package continuously without stopping or editing the recording.
Show the product and its condition immediately after opening.

This video is required for MIMORI's standard defective/damaged-product claim process, subject to applicable law.

11. Partial or Missing Items

If an item appears to be missing from your order, contact MIMORI customer support promptly.

Please provide:

Order number
Photographs of the package
Shipping label
Contents received
Continuous, uncut opening video

We will review the information and investigate the issue.

12. Cash on Delivery

If COD is available for your location, the applicable COD terms and charges, if any, will be displayed at checkout.

Please ensure that the recipient is available to receive the order and pay the applicable amount when delivery is attempted.

13. International Shipping

MIMORI currently focuses on shipping within India.

If international shipping becomes available in the future, this policy will be updated with applicable countries, shipping charges, estimated delivery times, customs duties and other relevant information.

14. Contact Us

If you have questions regarding your shipment, delivery or tracking information, please contact MIMORI through the customer support/contact details provided on our website.

Please include your order number when contacting us about an existing order.

MIMORI
Website: www.themimori.com
Country: India